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Terms

Summary

By visiting our website, you agree to the terms and conditions set out on this page. If you do not agree with any part of these terms and conditions, you should not use our website. Unless otherwise stated, all content on www.888reptiles.co.uk is copyrighted to 888 Reptiles © 2007-2015. No part of www.888reptiles.co.uk may be reproduced, altered or published by a third party without prior written consent from 888 Reptiles.

Limitations of Liability

All information provided on www.888reptiles.co.uk is provided free of charge. It must be acknowledged by yourself, that we cannot be held liable in respect of this website or its content. We endeavour to ensure that all information provided on this website is correct, however due to the nature of being an e-commerce store, product information including images and features, are subject to change. We do our utmost to ensure that all product information is up to date, and as a customer you will be made aware of any important amendments to any product you purchase from our website via email, before your transaction with us is completed.

All products we offer on www.888reptiles.co.uk are covered by manufacturers warranties, and although we will assist all customers who make use of these warranties, we cannot be held responsible for any problems that may occur as a result of purchasing a product, where the problem cannot be directly related to ourselves.

We will not be held responsible for any direct or indirect loss or damage, arising in connection with our website. These damages, include but are not limited to, loss of profit, contracts, business or data.

Change of Terms and Conditions

We reserve the right, at any time to make alterations to these terms and conditions. As a visitor to www.888reptiles.co.uk it is your responsibility to ensure you are familiar with our most current version of these terms and conditions.

Law and Jurisdiction

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

Privacy Policy / The Data Protection Act 1998

We are commited to safeguarding the privacy of all our website visitors through the implementation of The Data Protection Act 1998. Although we may collect personal data from yourselves as part of you placing an order with ourselves, we will never share these details with any third party unless otherwise arranged by yourself. Any personal data we collect from yourselves, including email address, telephone number or name, will be used by ourselves to fulfill your order, send invoices, send you newsletters and other marketing communications. If you do not wish to receive any further newsletters or other marketing communications you may contact us at anytime to be removed from our marketing contact list.

Security

All personal data submitted by yourselves is encrypted using 128bit SSL security encryption and is stored on a secure server. All critical personal data is removed automatically from our secure computer system after 7 days.

Third Party Websites

This website may contains links to other websites. We are not responsible for the privacy policies, content or practices of third party websites.

Cancellation of Your Order

By placing an order with us you agree to the terms and conditions on this page. After placing your order you have a right to cancel your order (excluding items that are custom-built and when your order has already been despatch containing perishable goods) up until the point you receive the goods. Cancellation after this time will require you to follow our normal returns procedure. This may incur an additional charge and is subject to your order being in an acceptable condition when it is received by ourselves. In circumstances where your order was shipped with free shipping, and where the return of your order (or any part of it) is not due to product fault, error by ourselves or anything other than the direct choice of yourself, any refund will have the shipping charge paid by ourselves deducted from it.

You may cancel your order via telephone within 7 days of receiving your order Under the Consumer Protection (Distance Selling) Regulations 2000, you have a duty to take reasonable care of any goods you receive. Under circumstances where this duty has been breached by yourselves, you will be liable for any costs or losses incurred by 888 Reptiles.
Perishable goods, special orders and special build vivariums may not be returned.
We process returns as quickly as possible. Please allow 7-14 days for us to handle your product return

Delivery and Returns

All orders shipped by us, require a signature on delivery, this is an agreement by yourselves that your order was received by you. Although we state estimated delivery times on our website, at times we may not have a product in stock. If we expect your order to reach you after the estimated delivery period (typically 2-5 working days for standard delivery), we will contact you, at which time you may decide to cancel your order at no cost. If we are unable to ship your order through next day delivery we will inform you at the earliest possible opportunity and will only charge you our standard shipping charge. Free delivery over £49.00 is for dry goods only into the UK Mainland and excludes livestock.

Livestock delivery is £39.99 for UK Mainland or £69.99 for Scotland Mainland, Please call after placing your order to book in delivery. All our livestock is delivered to you on one of our own vehicles.

If you would like to return your order, and the items are in an unused, acceptable condition which includes full undamaged packaging, you must contact us within 48 hours, via telephone.Returns of this nature will incur a 10% restocking fee, which will be deducted from your refund. Perishable goods, special orders and special build vivariums cannot be returned.

If you return your order, due to product fault or other problems encountered (not as a result of misuse), you must contact us to arrange return. We will then arrange a replacement, repair or an alternative product. If we can see evidence of misuse of a product you will be made liable for any shipping costs and will be invoiced for these costs.